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Privacy Policy

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This Privacy Policy explains how personal data is collected, used, and protected when you use our online platform and services provided by The London Hair Studio. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

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Information We Collect

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We collect personal information necessary to provide and improve our hairdressing and beauty services, including but not limited to:

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• Contact details such as your name, postal address, phone number, and email address.
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• Booking information including appointment dates and preferences.
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• Details about the services you receive and your feedback or preferences related to those services.
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• Payment information processed securely via third-party providers.
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• Technical data such as IP address and browser type collected when you visit or interact with our online platform.
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How We Use Your Information

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Your personal data is used for the following purposes:

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• To manage and process service bookings and appointments.
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• To communicate with you regarding your appointments, services, or inquiries.
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• To provide personalised beauty and hair care recommendations.
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• To improve and customise our services and website experience.
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• To comply with legal and regulatory obligations.
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Legal Basis for Processing

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We process your personal data based on one or more of the following legal grounds:

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• Your consent, where applicable and requested.
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• Performance of a contract – to deliver the services you have requested.
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• Compliance with a legal obligation.
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• Legitimate interests, such as improving our services and protecting our platform’s security, balanced with your privacy rights.
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Sharing Your Information

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We do not sell or rent your personal information to third parties. Your data may be shared only with trusted service providers who perform functions on our behalf, such as payment processing or appointment management, under confidentiality obligations.

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We may also disclose personal data when required to do so by law or to protect vital interests, such as in cases of fraud prevention or complying with a court order.

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Data Retention

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Your personal information is retained only for as long as necessary to fulfil the purposes outlined above, to comply with legal requirements, resolve disputes, and enforce agreements.

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Your Rights Under GDPR

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You have the right to:

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• Access and obtain a copy of your personal data we hold.
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• Request correction of inaccurate or incomplete data.
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• Request erasure of personal data, subject to certain legal exceptions.
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• Withdraw consent at any time where data processing is based on your consent.
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• Object to processing for direct marketing or on grounds relating to your particular situation.
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• Request restriction of processing in certain circumstances.
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• Receive your personal data in a structured, commonly used, and machine-readable format (data portability).
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• Lodge a complaint with a supervisory authority if you believe your rights have been violated.
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To exercise any of these rights, please contact us by postal mail at the address below.

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Data Security

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We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

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Cookies and Tracking Technologies

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Our online platform may use cookies and similar technologies to enhance your user experience, track usage patterns, and improve service delivery. You can configure your browser settings to refuse or delete cookies; however, some features of our site may not function properly as a result.

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Children’s Privacy

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Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal data of a child under the age of 16 has been collected, we will take steps to delete it promptly.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through our online platform. We encourage you to review this policy periodically.

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Contact Information

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If you have any questions, concerns or requests regarding your personal data or this Privacy Policy, please contact:

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The London Hair Studio
\n57 Kensington Church Street
\nSuite 3B
\nLondon, Greater London
\nW8 4EP
\nUnited Kingdom

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